General Terms and Conditions of Use and Sale of PopMentor

These general terms and conditions of use and sale (hereinafter referred to as "General Terms") are concluded between:

The company Meduza Studio (hereinafter referred to as "Company"), whose identification details and contact information are indicated in the Annex of this document.

And

The User of the Platform as indicated in the Annex.

Preamble

The Company operates an online consultation booking platform called PopMentor (hereinafter referred to as "Platform"), accessible via the following URLs:

htts://www.popmentor.co https://www.popmentor.fr

The purpose of these General Terms and Conditions of Use and Sale of Meduza Studio (hereinafter referred to as "General Terms") is to define the conditions of use and govern the sales on the Platform by outlining the rights and obligations of the parties.

Any use of the Platform is subject to compliance with these General Terms by the User. The User confirms having read, understood, and accepted these General Terms without reservation.

1. Definitions

• Client: Refers to any natural or legal person who has access to and uses the Platform for strictly professional purposes in the context of consultations.
• Expert: Refers to any natural or legal person who has access to the Platform and offers their expertise on the Platform for strictly professional purposes in the context of consultations. The Expert is recruited directly and must have a registered commercial activity with the appropriate trade register.
• Account: Refers to the account created and used by the User upon registration on the Platform.
• Content: Refers to all possible exchanges between a User and an Expert of any nature (text, images, videos, photographs, comments, trademarks, company names, etc.), uploaded by a User or an Expert on the Platform.
• Company: Refers to Meduza Studio.
• Platform: Refers to the website operated by the Company.
• Consultation: Refers to the booking initiated by a Client via the Platform with an Expert.
• Services: Refers to all the services available through the Company as defined in Article 3.1 of these terms.
• Users: Refers to the Clients and Experts registered on the Platform.

2. Access to the Platform

2.1 Registration on the Platform for Clients

To access the Services, the Client must create an Account by registering through the designated form on the Platform.

During registration, the User defines a username using their email address and selects a password. Once registered, the User gains access to the services and is solely responsible for the use of their Account and its access credentials. The User is responsible for maintaining the confidentiality of their password.

The User must be of legal age in their country to use the Services under these General Terms.

The User agrees to provide accurate information and update it throughout the use of the Platform.

2.2 Registration on the Platform for Experts

2.2.1 Listing an Expert on the Platform

To be listed as an Expert on the Platform, the individual must contact a member of the team.

All registrations include support, and the Platform does not offer autonomous registrations.

Registrations are conducted exclusively through interviews, within the limits of available capacity.

Since the Platform is a qualified consulting solution, the Expert is required to keep their information up to date.

2.2.2 Billing

The Expert agrees to use the external service Stripe for managing their billing information and payment processing.

The billing process follows these principles:

• An invoice is issued by the Expert to the Platform after each consultation or service.
• An invoice is issued for the Platform's service fees to the User after each consultation or service.
• The Expert’s invoice to the Platform for services rendered is based on the rate specified by the Expert for the respective service.
• Service fees are set at 15% of the rate specified by the Expert.

The Expert agrees to provide all necessary documents required by the Platform to comply with legal regulations regarding undeclared work, tax fraud, and money laundering.

The Company ensures that all issued invoices comply with applicable billing regulations. Each invoice includes all mandatory information.

The Expert understands that they are not exempt from their accounting and tax obligations and remain solely responsible for their financial affairs.

Billing management by PopMentor is a free service.

All invoices will be stored and accessible in the Expert’s dedicated space and can be consulted at any time.

2.2.3 Incorrect Information and Fraud

The Expert commits to providing accurate and up-to-date information.

Invoices cannot be reissued in case of incorrect information.

The Company reserves the right to suspend or terminate Accounts and Contracts between both parties in case of suspected fraud until the issue is resolved.

3. Services and Platform Functionality

3.1 Services

Our service follows an integrated and smooth process to ensure an optimal user experience, starting with identifying the Client’s needs.

Following this step, the Client accesses our booking interface, where they can choose and book a consultation with the most suitable Expert based on the availability displayed in our online calendar.

Once the booking is confirmed, payment is processed via our secure platform in collaboration with our payment partner, Stripe.

The final crucial step before the consultation is the submission of necessary documents and information by the Client.

These documents allow the Expert to prepare and personalize the consultation, ensuring high-quality service tailored to the Client's specific needs.

Throughout this process, the confidentiality and security of the Client’s provided information are maintained with the utmost diligence, in accordance with our data protection and privacy policies.

3.2 Transparency of Fees and Client Agreement

To ensure complete transparency and a clear understanding of our services by the Client, our platform commits to displaying the pricing details for each consultation before payment.

This breakdown includes the consultation fee set by the Expert as well as the Platform’s service fees.

Before proceeding with payment, the Client acknowledges having read and understood the pricing structure and the services that will be provided. Their unconditional consent is a mandatory requirement to finalize the booking.

By proceeding with payment, the Client confirms that they fully understand the nature of the consultation, the applicable fees, and accept the associated terms. This step ensures not only clear communication of essential information but also reinforces an informed and responsible decision-making process by the Client.

3.3 Advance Payment of Consultations

To guarantee the reservation of a consultation, we require advance payment for the services.

Payments are processed online via our secure payment partner, Stripe.

At the time of booking confirmation, the user will be prompted to proceed with payment through Stripe's interface, ensuring data protection and compliance with financial security standards.

The amounts charged correspond to those displayed at the time of booking and include all associated service fees.

A payment confirmation and a booking summary will be sent to the Client electronically immediately after payment completion.

Transactions are subject to Stripe's terms and conditions in addition to those stated by our platform. It is the user's responsibility to ensure that the payment information provided is accurate and up to date to avoid interruptions.

3.4 Billing of Services

When a reservation is made through our platform, two separate invoices are issued to reflect the different aspects of the service provided.

The first invoice is issued by the Expert, corresponding to the consultation service itself. This invoice covers the cost of the consultation and complies with the rates set by the Expert.

The second invoice is issued by our platform and pertains to service fees.

These fees represent our compensation for providing the platform and associated services, such as facilitating reservations, processing payments, and customer support. Each invoice will be generated automatically upon confirmation of the reservation and will be accessible to the Client through their account on our platform.

The details regarding the amounts billed, payment terms, and specific conditions for each invoice are clearly indicated to ensure complete transparency.

3.5 Cancellation

In accordance with consumer rights and to maintain user satisfaction, this platform allows free cancellation of any reservation made, provided that the cancellation is carried out within the timeframes stated below.

The Client has the right to cancel without financial penalty within twenty-four (24) hours following order confirmation, provided that the cancellation occurs at least twenty-four (24) hours before the scheduled consultation time.

Any cancellation request must be submitted through the designated mechanisms available on the Platform and in the dedicated Client space.

If these conditions are met, a full refund of the amounts paid by the Client will be issued.

Cancellations made outside these timeframes will be subject to fees, in accordance with the terms specified in these General Terms and Conditions of Sale (GTC).

The specific terms regarding cancellation fees and any possible exceptions to this rule are available in a separate section of these terms.

4. Access to the Platform

4.1 – Access Conditions and Client Responsibilities

Access to our web platform is subject to certain responsibilities that lie with the client. The client is solely responsible for the configuration, maintenance, and performance of their computer hardware, software, and internet connection required to access and use our platform. It is the client’s responsibility to ensure that their equipment and connection are adequate and functional for optimal use of our services. Any malfunction, interruption, or failure related to the client’s equipment or internet connection shall not engage the responsibility of our platform.

4.2 – Right to Suspend Access for Maintenance

Additionally, we reserve the right to temporarily suspend access to the platform for maintenance purposes, including software updates. These interruptions will, as much as possible, be communicated to users in advance and carried out in a way that minimizes the impact on access and use of our services. Such maintenance is essential to ensure the proper functioning, security, and continuous improvement of the platform.

4.3 – Right to Modify the Platform

Furthermore, we reserve the right to make any modifications to the platform, whether in terms of its interface, features, or services, with the aim of enhancing the user experience and the overall quality of our services. These modifications will be implemented while considering users' interests and convenience, ensuring adequate communication about these changes.

5. Payment System Terms

The payment for services offered on the platform is processed through a secure online payment system.

We collaborate with Stripe, a recognized payment service provider, to ensure the security and reliability of transactions. When initiating a payment transaction, the client will be redirected to a secure interface provided by Stripe, where they can complete the payment using accepted methods (credit cards, bank transfers, etc.).

Payment-related information is processed and stored by Stripe in accordance with their data security standards and regulatory compliance requirements. Our platform does not store or access these payment details.

All transactions are subject to Stripe’s terms and conditions, as well as our platform’s policies. It is the client’s responsibility to ensure that the payment information provided is accurate and up to date.

In the event of a declined payment or an unauthorized transaction, the consultation booking will not be confirmed, and the client will be notified. Our platform reserves the right to take necessary measures in case of suspected irregularities or fraud in the payment process.

6. Review and Feedback System

To ensure traceability and the quality of our services, our platform integrates a review system that allows clients to leave feedback on the expert after a consultation. Once a consultation is completed, the client will receive an invitation to evaluate the expertise, communication, and overall quality of the service received.

This evaluation is essential for maintaining a high level of service and assisting future clients in choosing the right expert.

Client reviews are subject to verification to ensure compliance with our publication policies, including respect for decency, objectivity, and the absence of defamatory or discriminatory content.

Our platform reserves the right not to publish or to remove any review that does not meet these criteria. However, all reviews—whether positive or negative—that comply with our policies will be published transparently, contributing to the reliability and integrity of our review system.

We strongly encourage all clients to actively participate in this review process, as it is a fundamental part of our commitment to quality and continuous improvement of our services.

7. Disputes

7.1 Dispute in Case of Expert No-Show

If an expert fails to attend a scheduled consultation, the client is encouraged to notify us as soon as possible. Upon receiving this report, our platform will initiate an investigation to determine the reason for the absence.

If the no-show is confirmed and no valid justification is provided by the expert, the client will be given the choice between rescheduling with another expert or receiving a full refund. We are committed to taking all necessary measures to prevent such situations and ensuring a prompt and fair resolution in the event of a dispute.

7.2 Dispute Regarding a Defective Consultation Service

If the client believes that the consultation service received was defective (e.g., technical interruptions, communication issues), they are encouraged to report these problems immediately.

Our team will assess the situation, and if the issue is confirmed to be attributable to our platform or the expert, appropriate actions will be taken.

This may include a partial or full refund or a new consultation at no additional cost. We strive to ensure the reliability of our services and the satisfaction of our clients.

7.3 Dispute Regarding the Quality of Expertise

The quality of expertise is a fundamental pillar of our service. If a client is dissatisfied with the level of expertise provided, they are encouraged to submit a detailed and objective review through our evaluation system.

Additionally, they may contact our customer service to explain the issue.

Each complaint will be carefully reviewed, and if the expertise is found to fall below our quality standards, corrective actions will be considered. These actions may include adjusting the expert’s rating, offering a new consultation with another expert, or providing other appropriate compensation.

8. Commitments

8.1 User and Client Commitment to the Terms of Use

By accessing and using our platform, Users and Clients agree to comply with the terms and conditions outlined in our General Terms of Use.

This includes, but is not limited to, appropriate use of the platform, adherence to booking and payment processes, and providing accurate and up-to-date information.

Users and Clients also commit to refraining from using the platform for unlawful or inappropriate purposes.

Any violation of these conditions may result in restricted or suspended access to the platform's services.

8.2 Expert’s Commitment to Quality and Confidentiality

Experts collaborating with our platform commit to delivering high-quality expertise that meets professional standards and the expectations defined by our service.

They are also required to maintain the highest level of confidentiality regarding all information shared by clients during consultations.

This includes, but is not limited to, personal data, professional information, and any other sensitive details.

Experts must adhere to these principles of confidentiality and quality; failure to do so may result in the reevaluation or termination of their collaboration with our platform.

9. Responsibilities

9.1 – Client Responsibilities

Clients are responsible for conducting their search for experts on our platform based on their specific needs.

When making a reservation, they must provide accurate and complete information and ask clear and relevant questions to the expert to maximize the effectiveness of the consultation.

Clients are also responsible for understanding and accepting the terms and conditions of the consultation at the time of booking. Any improper use of the platform or failure to meet these responsibilities may affect the quality of the service received and could result in restricted access to the platform’s services.

9.2 – Expert Responsibilities

Experts are responsible for the quality and accuracy of the information they provide during video consultations and the details they submit to the platform.

They must keep their availability updated on the platform to ensure efficient management of bookings.

Experts commit to adhering to high professional and ethical standards, including maintaining the confidentiality and integrity of the information shared by clients.

Failure to meet these responsibilities may result in a reassessment of their collaboration with the platform.

9.3 – Company Responsibilities

The company is committed to maintaining the availability and proper functioning of the platform and to selecting qualified and competent experts. However, the company cannot be held responsible for the individual actions of each expert, as they operate independently and are not employees of the company.

While we strive to ensure the quality of the experts available on our platform, the final responsibility for delivering the consultation service lies with the expert. The company cannot be held liable for service interruptions due to circumstances beyond its reasonable control, including but not limited to technical failures and connectivity issues.

10. Personal Data

Protecting and ensuring the confidentiality of our users' personal data is of utmost importance to our platform.

We are committed to collecting, processing, and storing clients' and experts' personal data in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

The personal data collected may include, but is not limited to, names, email addresses, and contact details.

These data are collected solely for the purpose of providing and improving our services, managing bookings, and communicating with users.

We take all necessary measures to ensure the security of this data against unauthorized access, alteration, or destruction. Users have the right to access their personal data, request corrections, deletions, or object to its processing. For any questions or requests regarding personal data, users may contact our dedicated data protection service.

11. Cookies

Our platform uses cookies to enhance the user experience, facilitate site navigation, and support essential service functions such as user session management and personal preferences. Cookies are small text files stored on the user's device that help understand how our site is used and optimize its functionality.

We use both "essential cookies", which are necessary for the technical operation of the platform, and "non-essential cookies", which improve the user experience but are not crucial for basic functionality.

Users have the ability to manage their cookie preferences through their browser settings, allowing them to disable certain types of cookies. However, disabling cookies may affect the user experience on the site.

The collection and use of data via cookies are carried out in compliance with our privacy policy and applicable regulations. For more information on the types of cookies used and how to manage them, users can refer to our detailed cookie policy.

12. Intellectual Property

12.1 Intellectual Property of the Platform

All elements constituting our platform, including but not limited to text, images, graphic design, interfaces, source code, and other materials, are protected under intellectual property laws and belong to our company or its licensors.

Unauthorized use of these elements, such as reproduction, modification, distribution, or display, without prior written consent from our company, is strictly prohibited.

Users agree to respect these intellectual property rights and acknowledge that any violation may result in legal consequences.

12.2 Intellectual Property of Content Submitted by Clients and Experts

Clients and experts retain intellectual property rights over the content they upload to the platform, such as documents, information, or data shared during consultations or through the platform's messaging system.

By submitting such content, they grant our platform a limited, non-exclusive, worldwide license to use the content as necessary for platform operations, including but not limited to facilitating consultations and promoting services.

It is the responsibility of clients and experts to ensure that they have the right to share such content and that its distribution does not violate third-party intellectual property rights.

13. Hyperlinks

13.1 Hyperlinks Shared by Clients and Experts

Clients and experts may share hyperlinks on our platform, whether in the context of consultations, expert profiles, or through the messaging system.

It is important to note that these links are not under our company’s control, and the responsibility for their content lies entirely with the party sharing them.

We are not responsible for the accuracy, content, or security of the websites to which these hyperlinks lead. Users should exercise caution and discretion when following these links, and our company disclaims any liability for any consequences resulting from their use.

13.2 Hyperlinks Used by the Company

Our platform may contain hyperlinks leading to other websites or external resources, provided for the convenience of our users.

These links are carefully selected, but their presence does not imply that we endorse the linked websites or assume responsibility for their content or availability.

The use of these hyperlinks by platform users is at their own risk and under their own responsibility.

We advise users to familiarize themselves with the terms of use and privacy policies of external websites before using them.

14. Account Termination for Non-Compliance with Terms and Conditions

We reserve the right to terminate a user’s account in the event of a breach of these General Terms and Conditions of Sale (GTC) and General Terms of Use (GTU). The reasons that may lead to such termination include, but are not limited to:

• Providing false information during registration or while using our services.
• Failure to comply with obligations and commitments outlined in the GTC and GTU.
• Posting offensive, defamatory, discriminatory remarks, or any other inappropriate behavior on the platform.
• Attempting to bypass the platform for transactions, bookings, or communications with other users.
• Using the platform for illegal purposes or violating the rights of others, including intellectual property rights.

This termination may be carried out without prior notice in the case of serious or repeated violations of the terms. If an account is terminated, the user concerned will be informed of the reasons and consequences of this decision.

Account termination results in the removal of access to the platform’s services and may lead to further legal action if necessary.

15. Customer Service and Support

Our platform is committed to providing high-quality customer service, available to answer questions, resolve issues, and assist with the use of our services.

Users can contact our customer service through the available communication channels on the platform, such as email, phone, or an online messaging system.

We strive to respond promptly and efficiently to all inquiries while ensuring attentive listening and a personalized approach.

Whether for questions related to bookings, payments, disputes, or any other topic related to platform usage, our customer service team is dedicated to providing responsive and competent support. We encourage users to share their feedback and suggestions to help us continuously improve the quality of our service.

16. Modification of the General Terms

The Company reserves the right to change these General Terms at its sole discretion.

Any User who continues to use the Platform after the implementation of these changes is deemed to have accepted the new conditions.

If the changes made by the Company are substantial, it commits to informing Users through appropriate means, such as a published announcement on the Platform or an email notification regarding these significant updates.

17. Applicable Law and Jurisdiction

These General Terms are governed by French law. Any dispute relating to their formation, conclusion, interpretation, and/or execution falls under the exclusive jurisdiction of the courts within the jurisdiction of the Tribunal, as specified in the Annex.

Effective version as of November 26, 2025.